Refund policy

At Circular Groove we are dedicated to providing you with an exceptional shopping experience. We understand that sometimes, a product may not meet your expectations or fit as desired. That's why we have created our hassle-free Returns policy to ensure your satisfaction.

Our Commitment to Your Happiness:

If you are not entirely satisfied with your purchase, you have the option to return the item within 14 days from the date of delivery. We want you to feel confident in your decision to shop with us, knowing that we stand behind the quality and authenticity of our products.

Return Guidelines:

To initiate a return, please follow these simple steps:

  1. Create a Return: You can simply click the link in your confirmation email to create a return. Alternatively, you can email us at hello@circulargroove.co.uk and provide us with your order number, the item(s) you wish to return, and the reason for the return and we will get back to you shortly.
  2. Package Your Item(s) Securely: Once your return request is approved, we will provide you with detailed instructions on how to package your item(s) for return. Please ensure that the item(s) are in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  3. Return Confirmation and Refund: Once we receive and inspect the returned item(s), we will notify you via email to confirm the acceptance of your return. We will then process your refund using the original payment method. Please note that the refund time frame may vary depending on the payment method and processing times between payment providers.

Our Dedicated Customer Support:

We are here to assist you throughout the returns process. If you have any questions or concerns, please don't hesitate to reach out to us at hello@circulargroove.co.uk. We are committed to resolving any issues promptly and ensuring your utmost satisfaction.

At Circular Groove, we strive to make your shopping experience enjoyable, seamless and luxurious, and our Returns policy is designed with your convenience in mind. We appreciate your trust in us and look forward to serving you again in the future.